Return & Refund Policy

Requesting a return

Return instructions outside Black Friday and other promotions

For all returns, please contact support@focusedao.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.

Return window and refunds

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

Reporting a damaged delivery

If your items are received damaged, please send a photo with the damaged item along with your order number to support@focusedao.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Help with missing items

If you have not received your full order, please contact us at support@focusedao.com with the subject line: MISSING ITEM along with your order number.

Promotional purchases

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

Purchases from another retailer

For the return or exchange of Focusedao products purchased from any other authorized retailer please contact your retailer directly